Personal Data

At The T-Shirt Bros, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.

From time to time, we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement and providing consent for us to contact you regarding these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.

Turnaround Time

Our standard turnaround time is currently 2 weeks from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard specifications and does not include additional services or special requests.

Additional services and specialty methods, such as embroidery or custom heat press transfers, will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. The T-Shirt Bros will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.

If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.

Payment Terms

**Due In Full:** Payment is due in full prior to production; however, no payment is required until you approve your invoice and digital mockup.

**Net Terms:** Orders with Net Terms (i.e., Net 15 or Net 30) can simply approve the order without payment at the time of approval. The invoice date and Net Term’s start date is generally the day your order is shipped or picked up. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check, money order, or bank transfer; credit cards and PayPal are not accepted for Net Terms orders.

Under/Over Run Allowance

Custom printing is an art form, and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, and garments may arrive with defects from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. The T-Shirt Bros will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity. The standard Under/Over Allowance is 5%.

Invoiced Quantity On Net Terms

**IMPORTANT:** Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 shirts, your order will show 100 pieces, but your final invoice after production could show an invoiced quantity as low as 95. This is the Under/Over Run Allowance for that order (5%). The price per piece will not change from the Order to the Invoice.

Rush Orders 

Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.

- **Rush (12 Days):** add 25% to Shirt Price

- **Super Rush (10 Days):** add 50% to Shirt Price

Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. The T-Shirt Bros will not be held responsible for shipping issues once your order has left our facility.

Artwork Creation & Ownership

All artwork created by The T-Shirt Bros is the sole property of The T-Shirt Bros. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing that is not being created by The T-Shirt Bros is owned by you or its rightful owner, not The T-Shirt Bros. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Art Preparation

Art not supplied in print-ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of The T-Shirt Bros. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of The T-Shirt Bros, although the artwork itself, is still your property.

Art Approval

All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspellings, or other issues in approved digital mockups and artwork.

Out of Stock Items

The T-Shirt Bros will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Manufacturer Defects

The T-Shirt Bros is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Garment Subjectivity

The T-Shirt Bros will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturer's site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.

Order Minimums

Our current minimum order for the screen printed transfers is 12 garments per image. For example, if you order 12 garments you must have the same image/s printed on all of the garments to meet the minimum. If you want a single different image on each of the 12 garments, you would not meet the minimum order. For our full color transfers and Embroidery we currently do not have any minimum order requirements.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Seam, Collar, and Zipper Printing

We do our very best to produce the best looking prints any time we work on a garment. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all heat press transfers and embroidery. All goods should be washed before wearing.

Hand

Heat press transfers and embroidery have a distinct feel to them. Transfers sit on top of the garment and can be felt by hand. They may become softer after washing over time but will retain this “hand”. Embroidery has a textured feel due to the stitches and will also retain its feel.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

Revisions & Cancellations

**Order Revisions:** You may request a change to your order up to 24 hours after placing your order. Any changes made after this point are subject to additional fees and may affect your turnaround time.

**Order Cancellations:** Cancellations made within 24 hours of order placement will receive a full refund. Cancellations made after this point will be subject to a restocking fee for any purchased goods and an hourly rate for any labor performed.

Satisfaction Clause

The T-Shirt Bros will not be responsible for profit loss on under runs or due to any other reason. While we strive for the highest quality and satisfaction, we cannot be held responsible for subjective issues. If there's any discrepancy with the quantity, quality, or any aspect of your order, please contact us within 48 hours of receiving your order so we can address your concerns appropriately.

Customer Supplied Garments

**Acceptance:** All garments supplied by the customer must be new and unwashed. Customer-supplied garments are subject to additional handling fees.

**Liability:** The T-Shirt Bros is not responsible for damages to customer-supplied garments. While we take the utmost care in handling all garments, mistakes can happen. In the event of damage to customer-supplied garments, we will not be responsible for the cost or replacement of the damaged goods.

Garment Disclaimer

The T-Shirt Bros is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Copyright & Trademark

You agree that you own the rights or have permission from the rightful owner to use any designs you provide to us for reproduction. The T-Shirt Bros is not responsible for any loss or damages associated with unauthorized use of copyrighted or trademarked designs.

By placing an order with The T-Shirt Bros, you are agreeing to the terms and conditions outlined above.